Terms & Conditions

Effective Date: 10 / 05 / 2025

Welcome to RavennaValley ("we", "us", or "our"). By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Eligibility

You must be at least 18 years old or accessing the site under the supervision of a parent or legal guardian. By using our services, you confirm that you meet this requirement.

2. Account Registration

To access certain features, you may need to register an account. You agree to:

  • Provide accurate and current information.
  • Maintain the confidentiality of your account credentials.
  • Notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these terms.

3. Product Information

We strive to ensure that all product descriptions, images, and prices are accurate. However, we do not warrant that product descriptions or other content are error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.

4. Orders and Acceptance

All orders are subject to acceptance and availability. We reserve the right to:

  • Refuse or cancel any order for any reason.
  • Limit or cancel quantities purchased per person, per household, or per order.

In the event of a change or cancellation, we will attempt to notify you via the contact information provided.

5. Pricing and Payment

Prices are listed in [Insert Currency] and are inclusive of applicable taxes unless stated otherwise. We accept the following payment methods:

  • Credit/Debit Cards
  • Cash on Delivery (COD)
  • [Other Payment Methods]

Payment must be received in full before dispatch of products.

6. Shipping and Delivery

We aim to process and ship orders promptly. Delivery times are estimates and may vary due to external factors. We are not responsible for delays caused by carriers or customs clearance.

7. Returns and Refunds

7.1 Return Policy

  • Returns are accepted within 14 days of receipt.
  • Products must be unused, in original packaging, and accompanied by proof of purchase.
  • Certain items, such as opened personal care products, may not be eligible for return due to hygiene reasons.

7.2 Refunds

  • Refunds will be processed to the original payment method within 7-10 business days after receiving the returned item.
  • For COD payments, refunds will be issued via bank transfer or store credit.

8. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or the property of our content suppliers and is protected by intellectual property laws. Unauthorized use of our content is prohibited.

9. Prohibited Activities

You agree not to:

  • Use our website for any unlawful purpose.
  • Attempt to gain unauthorized access to our systems.
  • Transmit any viruses or malicious code.
  • Engage in fraudulent activities, including false reviews or ratings.

10. Limitation of Liability

To the fullest extent permitted by law, we disclaim all warranties, express or implied. We are not liable for any damages arising from the use of our website or products.

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of our website or violation of these terms.

12. Termination

We reserve the right to terminate or suspend your account and access to our services at our sole discretion, without notice, for conduct that we believe violates these Terms and Conditions or is harmful to other users or us.

13. Governing Law

These Terms and Conditions are governed by the laws of Arabic republic of Egypt. Any disputes arising shall be resolved in the courts of Arabic republic of Egypt .

14.Privacy Policy

We collect various types of information to provide and improve our services.

14.1 Device Information

Examples collected: Browser type, IP address, time zone, cookie data, pages visited, products viewed, and user interactions.
Purpose: To ensure the Site loads properly, improve functionality, and analyze visitor behavior.
Source: Automatically collected via cookies, pixels, log files, tags, and web beacons.
Shared with: Shopify and analytics tools (e.g., Google Analytics, Meta Pixel).

14.2 Order Information

Examples collected: Name, billing and shipping addresses, payment details (e.g., credit card), email, and phone number.
Purpose: To fulfill orders, process payments, ship products, issue invoices, confirm orders, detect fraud, and send relevant communications.
Source: Collected directly from you during the purchase process.
Shared with: Shopify, payment gateways (e.g., Paymob, PayPal), logistics providers (e.g., Aramex), and order management systems.

14.3 Customer Support Information

Examples collected: Communications, inquiries, and service history.
Purpose: To provide and improve customer support.
Source: Collected when you contact us.
Shared with: Customer service platforms (e.g., Zendesk, Freshdesk).

14.4 Use of Personal Information

We use your personal data to:

  • Operate and maintain the Site
  • Process orders and transactions
  • Provide customer service
  • Send product updates, offers, and marketing communications (with your consent)
  • Monitor for fraud and abuse

14.5 Sharing Personal Information

We share your data only as necessary with:

  • Shopify (e-commerce platform)
  • Logistics and delivery partners
  • Payment service providers
  • Advertising and analytics tools
  • Legal authorities, when required

Learn how Shopify handles data here: Shopify Privacy Policy

14.6 Behavioral Advertising

We use tracking technologies to provide tailored ads:

15. Cookie Policy

To enhance your browsing experience and provide essential services, we use cookies on our website. These small data files are stored on your device to help our site function smoothly, remember your preferences, and analyze site performance.

Cookies Required for Site Functionality

Name Purpose
_ab Enables access to admin panel.
_secure_session_id Supports navigation across the storefront.
Cart Stores items in your shopping cart.
cart_sig, cart_ts, checkout_token, secret Facilitate secure and efficient checkout.
secure_customer_sig, storefront_digest Assist with customer login authentication.
_shopify_u Supports account information updates.

Cookies for Analytics and Reporting

Name   Purpose
_tracking_consent Stores user consent preferences.
_landing_page, _orig_referrer Tracks landing and referral pages.
_s, _shopify_s, _shopify_y, _y Used for Shopify analytics.
_shopify_sa_p, _shopify_sa_t Track marketing and referral analytics.

 

Note: Additional cookies or tracking technologies may be used depending on specific third-party services integrated into our platform.

Cookie Duration

Cookies may be either session-based (deleted once you close your browser) or persistent (remain on your device until expiration or deletion). Most persistent cookies used on our site expire within 30 minutes to two years from the time they are placed.

Managing Cookies

You can control or disable cookies via your browser settings (commonly under “Tools” or “Preferences”). For detailed instructions, please visit www.allaboutcookies.org. Please note that disabling cookies may affect the functionality and usability of our website.

Third-Party Sharing

Blocking cookies may not entirely prevent the sharing of your data with third-party advertisers. For more control over how your information is shared, please refer to the “Behavioral Advertising” section of our Privacy Policy.

Do Not Track (DNT)

Our website does not currently respond to “Do Not Track” signals, as there is no standardized approach recognized industry-wide.

16. Changes to Terms

We may update these Terms and Conditions from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services constitutes acceptance of the revised terms.

17. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact us at:

  • Email: info@ravennavalley.com
  • Phone:
  • Address: 86/15 Zahraa El Maadi , Maadi , Cairo , Egypt – 10th  Floor